Shipping & Returns

The owner of the online store (hereinafter referred to as the online store) is NIEL OÜ (16046197 ), locality Kihnu 16. Validity of the sales contract, information on goods and prices Terms of sale apply when purchasing goods in the online store. The prices of the products sold in the online store are indicated next to the goods. Delivery fee will be added to the price. Shipping charges may vary based on customer location and shipping method. Shipping fees are displayed at checkout. Information about the product is presented in the online store directly next to the product. Checkout To order a product, you must add the selected product to the basket. To place an order, you must enter the required data and select the appropriate method of product delivery. After that, the screen displays the amount of payment, which can be made by clicking on the link to the bank's website or in another way. The agreement comes into force from the moment the amount payable is paid to the account of the Internet store. If the ordered goods cannot be delivered due to the lack of goods in the warehouse or for any other reason, a notification is sent to the buyer as soon as possible, and the money paid (including delivery costs) is returned immediately, but no later than 14 days from the date of sending the notification. Delivery Delivery of goods is made to the following countries: Europe. Delivery costs are borne by the buyer, and the corresponding price information is displayed next to the delivery method. Shipments within Estonia reach the destination specified by the buyer, as a rule, within 3-7 working days from the date of entry into force of the sales contract. Delivery outside Estonia takes place within 10 calendar days. In exceptional cases, the online store has the right to deliver goods within up to 45 calendar days. Right to return After delivery of the order, the buyer has the right to terminate the contract concluded in the online store within 14 days listed in paragraph 4 of Art. 53 Aboutof the legal and legal law]. The right of return does not apply if the buyer is a legal entity. In order to exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary in order to make sure that the goods are complete, properties and serviceability, in the same way as is allowed for testing goods in a regular store. If the product was used for a purpose other than that necessary to make sure that it is complete, in good condition and in good working order, or if there are signs of use or wear on it, the online store has the right to reduce the amount of the returned payment in accordance with the decrease in the value of the product. To return the goods, you must submit a statement of refusal to purchase the goods, the form of which can be found here: statement of withdrawal, and send it to the email address no later than 14 days from the date of delivery of the goods. The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned is not as ordered (eg, the wrong or defective item). The buyer must return the goods within 14 days after the submission of the application or provide a certificate of handover of the goods to the supplier within the aforementioned period. Upon receipt of the returned goods, the online store refunds all costs incurred by the buyer under the contract immediately, but no later than after 14 days. The online store may refuse to return payments until the item that is the subject of the contract is received back, or until the buyer provides evidence that the item has been sent back, whichever comes first. If the buyer has clearly chosen a delivery method other than the cheapest standard delivery method, the online store is not obliged to refund to the consumer the costs that exceed the costs of the standard delivery method. The online store has the right to cancel the purchase and sale transaction and demand the buyer to return the goods if the price was mistakenly indicated in the online store significantly lower than the market price of the goods. Defective goods According to the terms of the contract, the online store is responsible for the discrepancy or defect of the goods sold to the buyer, which already existed at the time of its transfer or were discovered within two years from the moment the goods were transferred to the buyer. During the first six months after the handover of the thing to the buyer, it is assumed that the defect was already present at the time of handing over the thing. It is the responsibility of the online store to rebut this assumption. If a defect is found, the buyer has the right to contact the online store no later than within two months by sending an e-mail to by calling: 53527570. The online store is not responsible for defects that arose after the transfer of goods to the buyer ... If the product purchased from the online store has defects for which the online store is responsible, the online store will repair or replace the defective product. If the product cannot be corrected or replaced, the online store returns to the buyer all costs incurred under the sales contract. The online store responds to the consumer's complaint in writing or in a form that can be reproduced in writing within 15 days. Direct marketing and processing of personal data The online store uses the personal data provided by the buyer (including name, phone number, address, email address, bank details) only when processing the order and sending the goods to the buyer. The online store communicates personal data to the transport company in order to deliver the goods. The online store sends a newsletter or promotional offers to the buyer's e-mail address only if the buyer has expressed a corresponding desire by entering his e-mail address on the site, and has also indicated his desire to receive direct mail. The Buyer may opt out of receiving promotional offers and newsletters at any time by notifying us by email or by following the instructions provided in the promotional email. Dispute resolution If the buyer has complaints about the online store, then they should be reported to the email address - If the buyer and the online store cannot resolve the dispute by agreement, then the buyer can contact the Consumer Commission disputes. You can get acquainted with the production conditions and submit an application here. The Consumer Disputes Commission is responsible for resolving disputes arising from an agreement between the buyer and the online store. Consideration of a buyer's complaint in the commission is free. The buyer can apply to the EU consumer dispute platform.